PURCHASE TERMS AND CONDITIONS – general –

 

General conditions of Sale


The products purchased on constanciabags.com are sold directly by Future e.commerce Via Pietro Borsieri, 3 – San Miniato (PI), a company incorporated under Italian law, with registered office in Via Pietro Borsieri, 3 – San Miniato (PI) – 56028 – San Miniato (PI), registered with the Florence Chamber of Commerce, VAT number 021693105017. The offer and sale of products on the constanciabags.com website are governed by these General Terms and Conditions of Sale. The General Conditions of Sale can be periodically updated; those published on Matteocioni.com accepted at the time of check out are considered to be effective and binding. Please read the terms and conditions of sale carefully before proceeding with the purchase.

Purchase mode


For each product chosen, a descriptive card is displayed, with the image and the essential characteristics, as an example: color, size, unit price.
The images and colors of the products offered for sale on constanciabags.com may not correspond to the actual ones due to the Internet browser and / or the monitor used. Constanciabags.com is not responsible for any inaccuracies due to a particular configuration of the computer or its malfunction.

Product availability


The products offered for sale and the relative price are those indicated on constanciabags.com.

If, when ordering, the products are not available, the corresponding size is not displayed or loaded.
If, due to the simultaneous purchase by several customers, the ordered product is no longer available, an e-mail will be sent to cancel the order.
constanciabags.com may change at any time and without notice the products offered for sale on constanciabags.com and the relative price.

Product price


The price of each item is indicated in Euro.
The cost of shipping is indicated before payment.

ORDER


The execution of the purchase order implies the knowledge of these general conditions of sale and their unconditional acceptance.
Orders can be placed upon registration and / or creation of a customer account (“register for free”). Remember to read carefully the Privacy Policy and the Terms and Conditions of Sale.
Orders are filled in following the steps and instructions specified on the site.
The purchase of products offered for sale on constanciabags.com can be made by consumers / customers who have reached the age of majority and who act exclusively on their behalf.
The sale and / or distribution of products purchased on constanciabags.com is prohibited.
constanciabags.com reserves the right to evaluate the acceptance of orders received.
constanciabags.com will inform the customer via e-mail of any impossibility to accept the orders received.

Order confirmation


Upon receipt of the purchase, the Customer receives written confirmation of the product ordered, amount to be paid, with details of the product price and shipping costs.

Terms of payment


constanciabags.com accepts the following payment methods:
Wire transfer
Credit cards (including prepaid cards, postepay)
Cash on delivery (only for Italy)
constanciabags.com accepts payments made with the following credit and debit cards: PayPal, Visa, MasterCard, American Express, Maestro, Poste Pay.

SHIPPING METHODS


Information on shipping methods are indicated at the time of purchase, are charged to the customer and are debited to the credit card and debit card at the time of purchase.

Shipping cost


All purchases are delivered via the courier GLS or DHL or SDA. We do not ship to PO boxes.
The shipment has that indicated at the time of order confirmation, unless promotions, when scheduled, indicated on the site that provide free delivery.

Delivery areas

The delivery of the products is made to the address requested by the Customer (no shipping to the PO boxes).

GENERAL PURCHASE CONDITIONS


Purchasing on constanciabags.com is a simple and safe operation. The Customer must view the collections, choose the product and order the shipment. The online store offers leather clothing and accessories made with care and handcrafted by its brand. Thanks to the exclusive service and the unmistakable style of constanciabags.com, shopping will become a unique moment. To browse through the proposals, just select a CATEGORY and discover the selection of products by the brand that constanciabags.com offers its customers. Each product is accompanied by a descriptive card containing information on the model, price, composition, sizes and colors.

With ADD TO CART, the desired article is placed in a virtual shopping bag that allows you to continue browsing the other pages of the site, pending confirmation of the order. At any time you can add new purchases or, with the function DELETE ARTICLE, exclude those already selected. By clicking on the CART link, the prices of the individual items purchased are indicated and the total amount of the order, still partial and unconfirmed. Thanks to the functionality of the WISHLIST it is possible to compose, during shopping, a list of favorite items that will be stored in a reserved space, with the possibility to review them whenever you want. Optionally, simply enter the selection made directly in the cart. With SEND ORDER online shopping comes to an end. If you are already a customer of constanciabags.com just enter your email and password, and the system will automatically recognize you. If instead it is the first visit to the online store constanciabags.com, the system will propose you to register on the site (by clicking on the REGISTRATION link), so as to enter the data useful for purchase and shipment. Once registration is complete, the system will memorize the information and the Customer will be automatically recognized during subsequent visits. The products purchased on constanciabags.com are sold directly by FUTURA E.COMMERCE by Giusy Balzano. You can request any information from constanciabags.com through our support services. Remember that you can always contact constanciabags.com by email. For any other legal information, consult the sections: General Conditions of Use, Privacy Policy and Right of Withdrawal.

Our commercial policy


constanciabags.com offers for sale, on constanciabags.com, the products and carries out its e-commerce activity exclusively towards its end users who are “consumers”.

When we speak of “consumer” we refer to any physical person or company, or merchant acting on constanciabags.com for purposes not related to their business, entrepreneurial or professional, possibly carried out. If you are not a “consumer”, you can still conclude your purchase operation, indicating by email the generalities of the company.

In consideration of its commercial policy, constanciabags.com reserves the right not to follow orders from subjects other than the “consumer” or in any case to orders that do not comply with its commercial policy.

These General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products on constanciabags.com between utenticonstanciabags.com.

The General Conditions of Sale do not regulate the supply of services or the sale of products by subjects other than constanciabags.com that are present on constanciabags.com through links, banners or other hypertext links.

constanciabags.com reserves the right to cancel and / or cancel any order and for any reason (unavailability, inventory error, defective items). Obviously, the cancellation is followed by the relative reimbursement of the entire amount spent; refund that will be made in the same way that the order was paid.

Guarantees and indication of product prices


On constanciabags.com are offered for sale exclusively luxury brand products of the highest quality. These products are produced directly at your company (Future e.commerce), carefully selected for their rigorous quality controls.

constanciabags.com provides, through the current collaboration, companies producing leather for footwear, exclusively top quality, spread in the exclusively Italian territory; thanks to consolidated direct relationships (all authorized dealers). The goods offered for sale on the constanciabags.com website are obtained exclusively by the trademark owner. constanciabags.com declares to be a reseller authorized to sell the products contained within the site. All trademarks mentioned on the site are registered trademarks of their respective owners who hold the rights and property. The sole mention of such trademarks within the site does not suggest or imply that the respective owners have any affiliation or agreement with the site itself.

constanciabags.com does not sell used, irregular or inferior products to the corresponding standards offered on the market.

The essential characteristics of the products are presented on constanciabags.com within each product page. The images and colors of the products offered for sale on constanciabags.com, however, may not correspond to the real ones due to the Internet browser and the monitor as well as the natural variations in grain and therefore color of the leather used.

Product prices may be subject to updates. Check the final price of sale before submitting the order form. The variation in the selling price increasing or decreasing is our unquestionable choice and can also take place a few seconds after the closing of the order on your part.

constanciabags.com, in the event of exercising your right of withdrawal, has the right not to accept the return of products that do not have the corresponding tags or warranty seal, products that have been altered in their essential and qualitative characteristics or that are been damaged.

Being a comparable catalog for mail order, constanciabags.com reserves the right to cancel orders and / or purchase procedures in case of error in the publication of prices or items for sale. In this case the customer will obviously be reimbursed for any expenses incurred.

SHIPMENTS


Shipments to Italy are made within 21 days – from the date of the order, being a craft production and processed according to the specific requests for customization of the customer; at the time of shipment of the goods, constanciabags.com provides to send mail confirmation of shipment and track of the courier for tracking the goods. Shipments to Europe and the rest of the world are made within 21 working days from the order date. constanciabags.com carries out shipments in Italy and all over the world only through the express courier service “GLS” and “DHL” and “SDA”. All goods shipped from constanciabags.com are carefully packed. Together with the goods sent, constanciabags.com will insert the invoice in the package (or where requested by e-mail) indicating in detail the prices of the items purchased.

 

ORDER EVASION


All orders completed and paid will be processed within 21 working days: all shipments depart from constanciabags.com, only on working days, from Monday to Friday, from 9.00 to 17.30. Orders placed on Saturday and Sunday will be handled on the following Monday.

FOLLOW YOUR OWN SHIPPING ON LINE


constanciabags.com offers its customers a shipping service traceable at any time, thanks to the service provided by “GLS” and “DHL” and “SDA”. The customer will receive an e-mail confirming the shipment of goods with the code (tracking number) provided by “GLS” and “DHL” and “SDA” that will allow him to check at any time the progress of his shipment . Alternatively, you can always check the delivery status in real time in the “My Account” section of the site.

DELIVERY TIME


Delivery times are conditioned by the destination areas of the products. ITALY (DDP): the shipment is tentatively scheduled within 15/20 days from the order depending on the availability of our suppliers with delivery within the next three working days. European EU countries (DDP): delivery is approximately scheduled within three / five working days from shipment. Non-EU European countries (DDU): delivery is approximately expected within 5-7 working days from shipment. Rest of the World: delivery is approximately scheduled for up to 7-10 days after shipment with Express Service.

DELIVERY CONDITIONS


Once the goods have been delivered, it is up to the Customer to inspect the parcel carefully before signing the document of delivery. If the package is tampered with or not integrated, the Customer can sign the document of delivery with reserve or refuse delivery. Any anomalies must be promptly reported to the “GLS” and “DHL” and “SDA” offices of the area and to constanciabags.com, sending an e-mail to our customer service. If the customer refuses to deliver the goods, any shipping costs necessary for the return of the package to constanciabags.com will be deducted from the refund due to the customer. If for any reason the shipment is not delivered to the address provided by the Customer at the time of registration, the package will be sent back to constanciabags.com at the expense of the same Customer. In this case constanciabags.com will deduct this amount from any refund due to the customer.

TERMS OF PAYMENT


constanciabags.com offers its customers different types of payment:

Credit card

Paypal

Cash on delivery (Italy only)

Wire transfer

No other forms of payment are accepted.

The financial information of the Customer who buys on the constanciabags.com website (credit card number, credit card expiration date and other personal data) will be processed exclusively by the banking institution, and never in possession or aware of constanciabags.com.

PAYMENT WITH CREDIT CARDS


On the constanciabags.com website the credit cards of the Visa, Mastercard, American Express and Diners circuits are accepted in the most secure mode, with the further guarantee of the Mastercard Securecode and Verifyed by VISA services

N.B: In case of change or return, the cost of shipping will not be refunded but only the value of the goods purchased.

PAYMENT WITH PAYPAL


The Customer can pay for his purchase through his verified Paypal account, according to the procedures provided by PayPal and to the knowledge of each account holder.

N.B: In case of change or return, the cost of shipping will not be refunded but only the value of the goods purchased.

CASH ON DELIVERY


The customer can choose to pay cash on delivery, or in cash to the courier upon delivery of the package.

Cash on delivery has a surcharge of € 5.00

N.B: In case of change or return, neither the cost of the shipment nor the cost of the mark will be reimbursed but only the value of the goods purchased.

BANK TRANSFER


The customer can choose to pay by bank transfer, to the bank details indicated by constanciabags.com.

constanciabags.com reserves the right to prepare the shipment, only upon receipt of the bank transfer.

N.B: In case of change or return, neither the cost of the shipment nor the cost of the stamp will be refunded, but only the value of the goods purchased.

SHIPPING PRODUCTS AND COSTS


The shipping of Italy the minimum shipping cost is €. 5.80

Shipping in Europe the minimum shipping cost is € 16.50

Shipping to countries outside the EU the minimum shipping cost is € .23.50

constanciabags.com carries out shipments in Italy and all over the world only through the express courier service “GLS and DHL”. and “SDA” All goods sent by constanciabags.com are carefully packed. Together with the goods shipped constanciabags.com will insert in the DDT package or invoice indicating in detail prices and discounts applied, even in the case of sales.

 

ORDER EVASION


All orders regularly filled in and paid will be processed within 20 working days: all shipments depart from constanciabags.com, (Italy), only on working days, from Monday to Friday, from 9.00 to 16.00. Orders placed on Saturday and Sunday will be handled by the following Monday.

FOLLOW YOUR OWN SHIPPING ON LINE


constanciabags.com offers its customers a shipping service traceable at any time, thanks to the service provided by “GLS, DHL, SDA”. The customer will receive an e-mail confirming the shipment of goods with the code (tracking number) provided by GLS and UPS that will allow him to check at any time the progress of his shipment.

SHIPMENTS IN THE WORLD


For all European countries, prices are inclusive of VAT.

For all countries outside Europe, prices are inclusive of VAT.

DELIVERY TIME


Delivery times are conditioned by the destination areas of the products. ITALY (DDP): delivery is indicatively scheduled within 72 hours of shipment. European EU countries (DDP): delivery is approximately expected within 5 working days from shipment. Non-EU European countries (DDU): delivery is approximately expected within 7 working days from shipment. Rest of the World: delivery is tentatively scheduled up to 10/12 days from shipping with Express Service.

DELIVERY CONDITIONS


Once the goods have been delivered, it is up to the Customer to inspect the parcel carefully before signing the document of delivery. If the package is tampered with or not integrated, the Customer can sign the document of delivery with reserve or refuse delivery. Any anomalies must be promptly reported to the “GLS or UPS office in the area and to constanciabags.com, by sending an e-mail to our customer service. If the customer refuses to deliver the goods, any shipping costs necessary for the return of the package to constanciabags.com will be deducted from the refund due to the customer. If for any reason the shipment is not delivered to the address provided by the Customer at the time of registration, the package will be sent back to constanciabags.com at the expense of the same Customer. In this case constanciabags.com will deduct this amount from any refund due to the customer.

RETURNS AND REFUNDS


constanciabags.com intends to guarantee the complete satisfaction of its Customers, offering them the possibility to make one or more articles and to receive a refund equal to the price of the returned items. The return must necessarily be at the expense and under the responsibility of the customer within 7 days of delivery and only on condition that the returned products are intact and never used.

RETURN CONDITIONS


To send constanciabags.com one or more returns, the Customer is required to comply with specific conditions:
A) – All items for sale on the shop.rual.it site are delivered to the customer with an authenticity tag attached to the product via a single-use safety seal with the shop.rual.it logo. The product may be worn without removing the tag and without tampering with the warranty seal. The return will be accepted only with the perfectly intact security seal, which can be a plastic seal with relative thread. No returns will be accepted with the security seal cut, broken, detached, removed or tampered with.
B) – The products to be returned must not have been worn, washed or treated in any way.

C) – The products must necessarily be returned under the same conditions in which they were shipped to the Customer and must be packaged and packaged appropriately.
D) – All the other labels of the product, must necessarily be intact and in no case removed from the article.
E) – The goods to be returned must be delivered physically and only to the GLS Express Courier or UPS no later than 7 days from the date of delivery.
F) – The customer who wishes to make a change of model, color or article, must submit the return procedure and execute a new order on the site shop.rual.it.
G) – In case of non-compliance with one of the above conditions, shop.rual.it reserves the right not to accept the returned goods and to send it back to the Customer at the expense of the latter.

THE RETURN PROCEDURE

  1. A) – To request a return authorization, the Customer must send a request to info@constanciabags.com within 7 days of receiving the goods. In the e-mail the codes of the items to be returned must be specified. Once the return request has been received, the customer service of shop.rual.it will send the Customer a written confirmation with the specifications to be followed.
    B – The shipping price will be charged to the customer.
    Send the package to constanciabags.com Via Pietro Borsieri, 3 – San Miniato (PI) – Italy. Shipping is at the risk of the customer: constanciabags.com is not responsible for any loss or damage due to improper packaging or delay in delivery. The articles must be returned in the same packaging with which they were received or with the same method and type of the same. Inside the package, the customer will find a label to be placed as a seal to close the outer packaging, to guarantee the customer and shop.rual.it against any tampering with the return.
    All returned goods will be inspected by constanciabags.com staff who will verify compliance with the conditions and parameters listed in the return procedure. constanciabags.com reserves the right to assess any additional charges that may be necessary to ensure the re-sale of the returned items. These amounts will be established at the end of the assessment of the condition of returns and communicated to the Customer.

 

REFUND


If the return procedure has been carried out correctly, in compliance with all the conditions, the Customer will receive an email of acceptance of the return. The refund will be made by credit card (if the order was paid by credit card) credit PayPal (if the order was paid by Paypal) or bank transfer.